Not everyone is eligible for the program. The qualifications are:
- Reliable customers with a track record of success.
- Businesses with a demonstrated year-round requirement for ice.
- Environments hospitable to ice machine performance.
- Business practices consistent with our philosophy of respect and dependability.
Easy Ice makes a significant ice machine investment on behalf of each customer, so they don’t have to do so. It is important to select customers that demonstrate the ability to remain a customer for years to come. If we select too many customers that are not successful in the long run, we will have to increase our prices. Our intent is to remain the best value in the ice machine industry. To do that, we’ll continue to invest in our customers wisely.
Our subscriptions are not designed as short-term or seasonal solutions. However, some customers that do not have year-round ice needs still find the Easy Ice subscription to be the best solution for their business. In those cases, we work closely with the business to determine a payment solution that supports their less-than-full-year ice requirements.
Ice machines work best in temperature-controlled environments with minimal airborne particulates and excellent water quality. No environment is perfect. However, our service technicians will work with you to determine the best location for your machine along with the any special maintenance requirements. If we believe the ice machine will not perform to our expectations in your environment, we will respectfully decline the business and wish you success in your endeavors.
Operating an ice machine is a partnership. We will prepare and maintain the equipment to manufacturer’s standards, which requires access to the ice machine during regular business hours. Some organizations do not open until evening hours, which makes it very difficult to achieve our expected service response times. In addition, because we are placing an ice machine worth thousands of dollars in the hands of our customers, we evaluate every to ensure they maintain their own equipment in a manner consistent with our philosophy.