If water is leaking from the waterline, call our customer support center immediately. Our U.S.-based customer care team is available 24 hours a day, every day of the year. We will dispatch a technician to your site for evaluation and repair.
If the water is leaking seriously, turn off the water and Unplug the ice machine. Turning off the water while the machine is plugged in can cause serious damage to the ice maker.
There are various reasons why water leaks from the external line to a commercial ice machine. The water line may be blocked in some way. Or the drain line may not be sized correctly. Regardless of the reason water is leaking from the ice machine, it is a problem that needs to be repaired immediately.
When you call our customer service team, we will arrange for a qualified technician to come to your site. Repairs (parts and labor) are included with our commercial ice machine subscriptions. If we can’t repair the water leakage problem within 6 hours, you’ll receive Breakdown Ice free of charge.
We’re motivated to get the ice machine up and running as quickly as possible. Your business’s success is our success!