pre-employment tests, small business, HR, legal

4 Tips for Employers Before Utilizing Pre-Employment Tests

Pre-employment tests are becoming increasingly popular within big and small businesses’ human resources departments, including within the hospitality industry. Pre-employment tests have been associated with several benefits including improved job performance and decreased employee turnover. A variety of pre-employment tests are being used by employers to narrow down the applicant pool and hiring the best employees. However, […]

restaurants, human resources

9 Tips for Hiring and Retaining Your Best Employees

It’s a bird…it’s a plane…it’s superman, no…it’s a flying waiter! Sure flying waiters (or drones) are kitschy and eye-catching, but this trend is also in response to difficulties restaurants have in hiring and retaining great employees. Timbre, a Singapore based restaurant with five outlets plans to deploy drones to carry food to tables. TGIF also […]

How to Write an Employee Disciplinary Policy

Laying out an explicit employee disciplinary policy is critical for hotel and restaurant managers. Without a detailed disciplinary policy, employers can find themselves in a lawsuit situation as I pointed out in a previous article titled “Dos and Don’ts of Employee Disciplinary Action” in Restaurant Hospitality magazine. This article breaks down the components of an […]

termination hospitality industry employees

Employment Termination: What’s Legal, What’s Wrongful?

Employment termination is tricky and fraught with potential legal issues. No small business wants the financial expenses, hassles and bad publicity that come from a wrongful employment termination lawsuit. The hospitality industry employs millions of people and has a higher than average turnover rate. Seasonal employment is also common within hotels and foodservice. For these […]

immigration, temporary workers

Foreign Workers, Immigration Status in Hospitality Industry

The immigration raids involving Chipotle for two years beginning 2010 is all too familiar to those in the hospitality business.  As a result of the investigation, Chipotle fired 450 workers in Minnesota after being unable to confirm the validity of their work documents.  Many other hospitality businesses have been the target of immigration-related investigations since […]

restaurants, human resources

Top 5 Reasons to Update Job Descriptions for Your Restaurant

Job descriptions are an absolute must for all positions and should be updated, ideally, semi-annually.  Essential components of a job description include the job title and the title of the immediate supervisor, a list of job duties and responsibilities derived from job analysis, and a list of qualifications needed to successfully perform the job. While […]

restaurants, hotels, human resources, hiring, training

Top 5 Reasons for High Employee Turnover in Hospitality Industry

Employee turnover in the restaurant and hospitality space is significantly higher than other industries. What can restaurant and hotel managers do to correct this trend? We reached our to our friend Dr. Swathi Ravichandran for some answers. Swathi received her MBA in Marketing and a PhD in Foodservice and Lodging Management from Iowa State University […]