Equipment Service

Everything you need to know about how we service the ice machines

How Can a Clean Condenser Prevent a Broken Ice Maker?

An ice machine is made up of a series of vital parts. These parts work together so the ice maker can continue to run efficiently, ensuring cold ice that’ll keep you and your customers happy. Three of the most important parts are an ice machine’s compressor, evaporator, and condenser. If you want to prevent a broken ice maker, you need […]

How to Clean an Ice Maker Water Filter

Here in the US, by the time water reaches our sink, it’s generally safe to drink. That’s because water treatment facilities clean and filter water of harmful bacteria or protozoa. Although safe to drink, treatment facilities can’t filter everything out of the water. Truth is, tap water still has particles in it. These particles aren’t harmful to people but can mean bad news […]

Ice Maker Stopped Working

Ice Maker Stopped Working? Check These Things First. 

Normally you open the ice storage bin, grab the ice you need, and move on. You do this dozens of times each week without giving it a second thought, but what happens when you find that your supply is lower than normal? Your first instinct may be to assume that less ice means the ice maker stopped working, however this is not necessarily the case. Let’s […]

Do I Have to Clean My Ice Machine in Between Preventive Maintenance Cleanings?

  Yes.  The machine needs cleaning and attention from you for two reasons: More frequent preventive activities will protect the machine better, producing higher reliability, which will ensure you are not charged for misusing or neglecting the machine. The vast majority of bacteria and contaminants are NOT introduced by the ice machine.  They are introduced […]

How do I Keep the Ice Machine Clean Between Preventive Maintenance Service Appointments?

  Keeping a commercial ice machine clean is important for the health of the ice and the ice maker.  Our ice machine subscriptions include two comprehensive cleanings per year, but the ice maker needs attention in between our visits. If you don’t keep the ice machine clean between our maintenance visits, you can put your […]

How are Preventive Maintenance Service Calls Handled?

  Easy Ice tracks and proactively schedules all preventive maintenance so you don’t have to.  Easy Ice maintains a full service history of all equipment.  If you need access to that information to share with your health inspector, simply contact customerservice@easyice.com and we will send you a copy.  These are just a few of the […]

Water is Leaking From the Waterline, What Should I Do?

If water is leaking from the waterline, call our customer support center immediately.  Our U.S.-based customer care team is available 24 hours a day, every day of the year.  We will dispatch a technician to your site for evaluation and repair.   If the water is leaking seriously, turn off the water and Unplug the […]

My Ice Machine isn’t Producing Ice, What Should I do?

If the ice machine isn’t producing, you may need a technician to come on site.  But before you call, make sure you check for these common issues as soon as you notice ice production going down: Drain: Are there any problems with the drain in your building? Is the drain inside the bin clogged by […]

ice in commercial ice machine ice bin with scoop

How Do You Assure the Ice I Serve is Clean and Safe?

  There are two stages to providing clean and safe ice. The first stage is producing safe ice.  The second stage is handling the ice safely.  Easy Ice takes care of the first, the operator is responsible for the second. Easy Ice employs three techniques to ensure your ice machine is properly cleaned and sanitized […]

Do I have to perform any maintenance on the ice machine?

Preventive maintenance is included in our ice machine subscriptions.  As part of your subscription we will schedule and perform preventive maintenance.  We also replace standard water filters twice per year (at no cost), according to the manufacturers’ recommendations for ice machine maintenance. Routine preventive maintenance is imperative to keep the ice machines running well and […]