Does Easy Ice Offer Ice Machines for Sale?

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The short answer is “no”, we do not offer ice machines for sale. The longer answer involves us explaining why purchasing is likely not the best solution for your business.  If you are open to learning about that, you have a few options: Call us at 866-327-9423. Take a look at a few of the Chef Irvine videos that share … Read More

What Other Services Do You Offer?

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  We only provide products and services directly related to our ice machine subscription program. To answer specific questions, here is what we don’t do: We do not provide any other type of food service equipment (i.e. no freezers, reach-ins, etc.). We do not provide snow cone machines or frozen margarita machines. We do not provide “ice boxes” for storing … Read More

How Does the Breakdown Ice Program Work?

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  Breakdown Ice is a proprietary benefit of Easy Ice subscriptions.  Our all-inclusive commercial ice machines subscriptions include Breakdown Ice at no extra charge. Breakdown Ice is replacement ice to fill the ice bin if the machine is broken and needs repair.  Our 24/7 customer service team dispatches technicians to customer sites for repairs.  We do our best to get … Read More

How are Preventive Maintenance Service Calls Handled?

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  Easy Ice tracks and proactively schedules all preventive maintenance so you don’t have to.  Easy Ice maintains a full service history of all equipment.  If you need access to that information to share with your health inspector, simply contact customerservice@easyice.com and we will send you a copy.  These are just a few of the benefits that come with an … Read More

Do I Get a Discount if I Sign a Longer Term Agreement?

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  We do not offer discounts for longer-term agreements.  Our experience tells us it is better in the long run for our customers if we don’t.  Here’s why… Ultimately, the strongest message you can send to any service provider is to cancel the service.  It is often termed “voting with your feet.”  We fully support this fundamental customer right. The … Read More