Service enhancements to our Standard Subscription program are required for less than 2% of our customers. Service enhancements and required when the environmental conditions are more severe and result in an increase monthly subscription fee.
Airborne and waterborne contaminants are the two most common causes of severe environmental conditions. Under these conditions, ice machines often show the following signs:
- Rapid plugging of water filters, within 180 days.
- Visible scale build-up on ice making surface within 60 days.
- Mold or slime present on ice-making and water transporting surfaces.
- Significant grease or foreign material buildup on any operating surface.
These situations are addressable through one of two primary service enhancements:
- Advanced Water Filtration/Treatment – Read our page on water filtration for more details.
- More frequent cleaning/sanitation.
Pricing for these enhanced services are as follows:
Advanced Water Filtration
Our technicians will work with you during the site survey phase to identify the conditions that would require enhanced service. Typical examples include:
- Well water
- Extremely high particulate count in water supply
- Very hard water – i.e. high mineral content
- Yeast in environment from bread, brewing, etc.
90% of the time during the site survey phase, our technicians – with your help – are successful in identifying the conditions that require service enhancements. For the remaining 10% these situations are discovered after the machine is in service. This may be caused by changing conditions or lack of clarity about the environment during the site survey. This typically occurs with facilities that are getting an ice machine for the first time.
Our goal is to provide you with a predictable and reliable service, so please make sure that someone who is knowledgeable about your kitchen operations is available during the site survey. Nobody likes surprises…and that includes us!
In any case, you can be sure that our No Hassle 30-day Cancellation Policy and our Equipment Performance Guarantee will keep us on our toes, earning your business every day.