Ice Machine Not Making Ice? Follow This Checklist

We're Ready to Get Your Ice Maker Up and Running!

If your ice maker is not making ice, it's time to call the ice machine experts for help. Before you pick up the phone, take a few minutes to run through our pre-service checklist. This helps expedite your service request, saving you time and money.

Ready to schedule an ice maker repair?

Steps to Follow Before You Make a Service Call

Performance Issue Verification

Nearly 10% of our incoming service calls are not true ice machine performance issues. One of the most common issues we see are customers believing that the ice machine is broken when it can’t keep up with customer demand. Here are some potential explanations that can cause this issue:

1. Consumption is up – your customers and staff are using more ice.
2. Production is down – ice machines are designed to produce less ice when the incoming water and the surrounding air are warmer. Reducing the temperature of either or both of those conditions may solve the problem.
3. Rate of production not keeping up – water takes time to freeze in to ice, so it is important to understand that filling up the storage bin takes time. We’ve had customers empty their ice bin and wonder why it isn’t full in a few hours. We’ve also had customers turn off their ice machine to save energy not realizing that by shutting off their machine for half the day, they have reduced the machine’s ice-making capacity by 50% as well.

Once we confirm that you're dealing with an ice machine not making ice at all, rather than one of the above situations, we'll proceed with troubleshooting the problem.

Phone Resolution

It doesn’t happen often, but we can resolve some ice machine issues over the phone (especially if the ice machine isn't causing the issue). Here are some examples:

1. Water is building up in the bin – 99% of the time, a foreign object (like a washrag or bag) is clogging the ice storage bin’s drain.
2. Ice machine production is low or stopped entirely – the water source may be having problems and supplying warm water to the ice machine.

If we determine a problem that we can rectify over the phone, you'll avoid the Out of Program Service Charge.

Things to Determine Before the Service Call

If we can’t rectify the ice machine problem over the phone, it’s still important to give us some specific information that will help us identify what actions we should take to fix the ice machine.

Pre-Service Call Checklist

• Make sure you’re able to define the problem as accurately as possible
• When did you first notice the problem? Have you taken any steps to resolve the issue?
• Is there an audible error code pattern (series of beeps)?
• Is the problem a safety hazard?
• If so, what steps have you taken to minimize or eliminate the safety hazard?

Some Questions We’ll Ask You

If your ice machine is not making ice, here are some questions we may ask you:

Ice Production Problem

1. Has there been an interruption of water or power to the business?
2. Have there been any modifications to ANY part of the water system (i.e., new dishwasher, coffee maker, etc.)?
3. Is there anything stacked on top of the machine that would restrict airflow?
4. Has the temperature in the room or flow of air recently changed?

Water Leak

Identify the source of the water leak:

• Supply Line
• Interior of the Machine
• Storage Bin

If you're stuck with an ice machine not making ice, give Easy Ice a call! We'll help you get your ice maker back up and running. Our team will collect the information we need to effectively service your ice-making equipment and remind you of the steps you can take while you wait for one of our technicians to arrive.

Before you call us, review our pre-service call checklist so that we can schedule your appointment more quickly:

1. Confirm the nature of the performance issue.
2. Determine if the problem can be solved over the phone.

This simple checklist will help us help you when your ice machine is not making ice.

When you use our easy-to-follow checklist, our team will deliver the ice maker repair you need in no time. We’re here to make sure that you have a consistent ice supply year-round, no matter what.

When you have ice machine experts behind you, your ice-related worries melt away. Our subscription keeps ice makers in top shape, and if something goes wrong, fixing the problem is our top priority. Our commitment to a reliable supply of ice eliminates the hassle of owning an ice machine for good.

All ice machine repairs are covered under your monthly subscription payment! There is no out-of-pocket cost. So if you have an ice machine not making ice, go through our checklist, then give us a call to set up a service appointment. Don't forget: your subscription also covers backup ice to keep your business running as normal.

Need Help with an Ice Machine Not Making Ice?

With an Easy Ice subscription, you'll never have to worry about going without ice for long. We keep your ice machine in peak condition and fix ice machine break downs fast. Request a quote!

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