We do not offer discounts for longer-term agreements. Our experience tells us it is better in the long run for our customers if we don’t. Here’s why…
Ultimately, the strongest message you can send to any service provider is to cancel the service. It is often termed “voting with your feet.” We fully support this fundamental customer right.
The Easy Ice program was designed very carefully to ensure our interests are aligned with our customers. This is not true with any other service provider in the ice industry. Every other service provider makes money when your ice machine FAILS:
- The commercial ice machine provider gets to sell you a new machine or new parts.
- The service technician gets to charge you money to fix or replace your machine.
- The bagged ice provider gets to charge you to deliver ice to your facility.
There is no economic incentive for anyone to behave in your best interests. And while many of us do our best to “do the right thing” it has been proven time and again that the best service companies in the world align their incentives with those of their customers.
The Easy Ice subscription is the only service whose interests are aligned with yours. We make money if your machine is reliable. We lose money if it is unreliable. It is as simple as that.
This very simple incentive structure, just like your fundamental right to walk away from our service at any time, ensures that Easy Ice earns your business every day of the year.
Easy Ice is the only company that offers ice machine subscriptions nationally. Our offering is perfect for stand-alone businesses or companies with multiple locations. We bring the strength (and low prices!) of a national company and we keep it local with local service reps.
We work hard to earn your business every day!
As the Co-Founder and COO of Easy Ice, John Mahlmeister has been working in the commercial ice machine industry since 2009. Co-headquartered in Phoenix, AZ and Marquette, MI, Easy Ice is the only national provider of full-service ice machine subscriptions in the industry. Since Easy Ice was founded, the number of ice machines under its management has grown to over 30,000 units across 47 states, with no signs of slowing down.
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