Customer Care When You Need It

All-Inclusive Ice Machine Service 24 Hours a Day


Your ice supply is as important to us as it is to you. We understand that your businesses can’t afford to have their ice machine go down. That’s why our customer service lines are open 24 hours a day, 365 days a year.

Get started with Easy Ice


We Know Ice Machines

Our primary goal is to make sure you always have ice. If a problem arises with your ice machine, our team of experts has decades of experience in the ice machine industry, so we can get it fixed ASAP. Even if your ice machine is down for a few days for repairs, we’ll deliver you complimentary Breakdown Ice to make sure your business always has ice on hand.

We’ve even compiled an ice machine Troubleshooting and Customer FAQ to help our customers identify and prevent the most common ice maker problems.


  • Everyone Deserves a Hassle-Free Ice Supply

    If you’re already an Easy Ice customer, then you know the benefit of never having to worry about your supply of ice. We want to extend that benefit to everyone. With our Customer Referral program, we reward existing Easy Ice customers with a free month of ice machine service when they refer a friend.

  • Business Should be Earned – Not Bought

    The best business relationships evolve from mutual interests. You want ice, and we want you to have it. We stand by our ice machine service and promise to deliver the only all-inclusive solution to owning a costly ice machine. To prove it, we never lock customers into our standard ice machine agreements. If you’re unhappy with our program, give us 30 days’ notice, and we’ll come and pick the ice machine up – no questions asked!

Contact Us


Give us a call any time if you’re having issues with your ice machine or if you want to give us a nice compliment. We’ll be glad to hear from you.

Call customer service to begin today!
866-easyice(327-9423)
  • Troubleshooting

    Ice maker problems occur from time to time, but some issues are easy enough to fix over the phone, which can save you the cost of a service call. Follow our ice machine troubleshooting guide to learn more! TROUBLESHOOT YOUR ICE MACHINE

  • Top Customer Care FAQs

    Want to know the best way to care for your ice machine? Here’s the best place to find out. If you’re looking to maximize your ice production or just curious about ice machines, we’ve compiled an FAQ for all your needs. READ OUR PROGRAM FAQs

  • Customer Referral Program

    Give your friends the gift of ice – and treat yourself while you’re at it! If you refer a new customer to us, we’ll give you one-month free service. MAKE A REFERRAL

  • Cancelling Your Subscription

    If you need to cancel our service for any reason, give us 30 days’ notice. We’ll pick up the machine at no extra cost! Click to learn more. CANCEL YOUR SUBSCRIPTION