Cancellation Policy

Cancel your Ice Machine Subscription Anytime. No Fees.

We believe that canceling our commercial ice maker subscription should not be a hassle. For customers with a standard ice machine subscription, we only require a 30-day notice. After that, we’ll schedule a time to pick up the ice machine. Just give us a call at 866-easyice (327-9423).

For customers with a non-standard ice machine subscription, you can refer to your commercial ice machine subscription agreement for the cancellation policy.

What If I’m Going Out of Business?

Unfortunately, most of our cancellations happen when a customer goes out of business. We appreciate our customers who can work through this tough situation with us. With that in mind, here are some steps you can take:

• Please do your best to adhere to the 30-day policy. It’s very difficult for us to retrieve one of our ice machines when customers don’t inform us of a cancellation in advance. Many times, that means spending hours trying to contact a landlord to gain access to our equipment. We still charge customers through the end of the 30-day cancellation notice, so there’s no upside in waiting until the last minute.
• Take good care of our equipment. While we expect normal wear and tear, just remember we are purchasing an expensive top-of-the-line ice machine, so you don’t have to. Just because you’re done with the ice machine doesn’t mean we are. Easy Ice holds customers financially liable for repairs to any damaged equipment.
• Do not sell our equipment to anyone. Believe it or not, this happens more than we’d like. If you’re selling your business to a new owner, know that the ice machine is not included. It’s not only a hassle for us to retrieve it, but a pain for the new owner who thought a used ice maker came with the deal.

Limit the Risk

Easy Ice offers a 30-day cancellation to qualified customers because we believe we should have to earn your business every day. For questions about our account, contact our Service Delivery Team.