Ice Machine Cancellation Policy

Cancel your Ice Machine Subscription Anytime. No Fees.


We believe that canceling our commercial ice maker subscription should not be a hassle. For customers with a standard ice machine subscription, we only require a 30-day notice. After that, we’ll schedule a time to pick up the ice machine. Just give us a call at 866-easyice (327-9423).

For customers with a non-standard ice machine subscription, you can refer to your commercial ice machine subscription agreement for the cancellation policy.

What If I’m Going Out of Business?


Unfortunately, most of our cancellations happen when a customer goes out of business. We appreciate our customers who can work through this tough situation with us. With that in mind, here are some steps you can take:

  • Please do your best to adhere to the 30-day policy. It’s very difficult for us to retrieve one of our ice machines when customers don’t inform us of a cancellation in advance. Many times, that means spending hours trying to contact a landlord to gain access to our equipment. We still charge customers through the end of the 30-day cancellation notice, so there’s no upside in waiting until the last minute.
  • Take good care of our equipment. While we expect normal wear and tear, just remember we are purchasing an expensive top-of-the-line ice machine, so you don’t have to. Just because you’re done with the ice machine doesn’t mean we are. Easy Ice holds customers financially liable for repairs to any damaged equipment.
  • Do not sell our equipment to anyone. Believe it or not, this happens more than we’d like. If you’re selling your business to a new owner, know that the ice machine is not included. It’s not only a hassle for us to retrieve it, but a pain for the new owner who thought a used ice maker came with the deal.

Limit the Risk

Easy Ice offers a 30-day cancellation to qualified customers because we believe we should have to earn your business every day. For questions about our account, contact our Service Delivery Team.


Learn how Easy Ice meets the needs of your industry:


  • Restaurants & Food
    Service

    From cooking preparation to salad bars, food displays to beverages, restaurants and food service businesses are uniquely dependent on a reliable food-grade ice supply. Learn more about restaurant ice solutions.

  • Hospitals & Healthcare
    Providers

    From hospitals to physical therapy clinics and physicians’ offices, healthcare facilities must have a steady supply of clean, safe ice at all times. Learn how our full-service ice machine subscription program can benefit your facility.

  • Large Facilities

    Whether you’re managing a corporate campus, transportation facility, resort or university, you need cost-effective solutions for keeping employees and work crews cool and hydrated. Learn more about our ice supply program for large facilities.

  • Corporate Offices

    Many corporate facilities require commercial ice machines on property for employees to use. Find out why corporate facilities managers and purchasing agents find our commercial ice machine offering better than owning or leasing.

  • Hotels

    Commercial ice machines and dispensers are located in nearly every hallway and on every floor of a hotel. Find out why Easy Ice subscriptions are the logical choice for your hotel.

  • Manufacturing & Distribution

    If you’ve got employees working in a plant or out on the road, you understand the importance of making sure they have access to water and clean ice. See how our all-inclusive ice machine subscriptions are an affordable solution for you.