Pre-Service Call Checklist

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Ice Machine Not Making Ice? Check These Things Before Calling Service.

If your ice machine is not making ice, our Customer Service Team is available 24/7 to make sure we fix the issue ASAP, and you have ice to run your business.

As frustrating as it can be to go without ice, it’s important to follow this pre-service call checklist so we can resolve the issue quickly and potentially save you money.

Steps to Follow Before Your Make a Service Call

You should follow these steps BEFORE you make a service call to Easy Ice. It helps us identify if, with the customer’s help, we can rectify the ice machine problem over the phone. If we can’t fix the problem this easily, gathering some information from you can help us prepare our technicians to fix the broke ice machine quickly.

By following this checklist, you’ll prepare us with the information we need to get your ice machine up and running as quickly as we can.

Guaranteed Service with Easy Ice

We service all our ice machines, so you receive hassle-free ice every day. Just another reason why an Easy Ice subscription is better than owning a machine.