How are Preventive Maintenance Service Calls Handled?

Reading Time: 3 minutes Easy Ice Program, Ice Machine Maintenance

Easy Ice tracks and proactively schedules all preventive maintenance so you don’t have to.  Easy Ice maintains a full service history of all equipment.  If you need access to that information to share with your health inspector, simply contact customerservice@easyice.com and we will send you a copy.  These are just a few of the benefits that come with an Easy Ice Subscription.

A typical ice maker cleaning takes about 2 hours.  Standard environments require two full preventive maintenance cleanings per year.  More demanding ice machines environments may require longer or more frequent cleanings, which would increase the monthly service fee.   Your service technician will work with you to ensure the equipment is on the proper Preventive Maintenance schedule.

Here is how it works:

  • An Easy Ice technician will call to schedule the PM service call.  At that time the technician will remind you of any actions you need to take in order to prepare for the ice machine preventive maintenance.
  • The technician will inspect the equipment and notify the responsible party if the machine shows any signs of equipment misuse or if the condition of the machine indicates a more demanding environment than expected.
  • Once the equipment condition is verified, the technician will complete the Preventive Maintenance service according to the Easy Ice PM Service Description, making note of any unexpected or unusual conditions.
  • Once the PM service is completed, the technician will review the completed work with the customer and request a completion signature.

Regular, thorough cleanings are critical to maintaining ice machine reliability and to keeping your electric costs as low as possible, so we appreciate your flexibility in working with our technicians to schedule the cleaning.

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Tired of dealing with ice machine issues on your own?
Find out how Easy Ice makes them disappear.

We save our customers the hassles of keeping maintenance and repair records for the ice machine (including when last cleaned and water filter changes history) — we do that for you! Just another reason of your Easy Ice commercial ice machine subscription is more than an a ice machine lease! We’re in the business of making your life easier. When you don’t have to worry about the ice machine, you have more time to spend on revenue-generating activities…. And that’s Cool

If you have any questions or concerns about your service, please call us at 866-327-9423.


As the Co-Founder and COO of Easy Ice, John Mahlmeister has been working in the commercial ice machine industry since 2009. Co-headquartered in Phoenix, AZ and Marquette, MI, Easy Ice is the only national provider of full-service ice machine subscriptions in the industry. Since Easy Ice was founded, the number of ice machines under its management has grown to over 30,000 units across 47 states, with no signs of slowing down.

Our team is available to help you get started today!
866-easyice(327-9423)