You may be wondering, “If there’s a list of common ice maker problems, why don’t they fix them?”

The answer is – They would if they could. The reason they can’t is because ice machines are not a closed system.  They aren’t like refrigerators that are only connected to electricity.  They aren’t grills that are connected to a non-corrosive fuel source that is eliminated during the process. Ice maker problems are more complex.

Ice machines are more like dishwashers – connected to an ongoing supply of water that is anything but pure.  That means you’ll find that most of the problems with ice machines are related to water.  

So until someone figures out a way to make ice without water, we’re stuck with our list of Common Ice Machine Problems:

  • Low water flow to the ice machine – this might be caused by the water supply itself or the water filter might be plugged up.  This can cause undersized or malformed cubes or it may cause the evaporator to freeze up, halting production.
  • Water leaking IN to the machine – this is typically caused by a leaky inlet water valve. When this happens, ice cubes become oversized.  Sounds good, right?  Unfortunately if they are too big, they can get stuck in the evaporator and cause it to freeze up.
  • Room temperature too warm – ice machine production is proportional to water and air temperature.  Higher water and air temperatures result in lower production.  The most common problem is higher air temperatures which means ice machines take longer to produce a batch of ice.  This isn’t a problem, it is just a fact of ice machine production. Around 95 degrees, the ice machine will stop producing ice.
  • High water temperature – Water in excess of 90 degrees will take too long to freeze and will trip the freeze cycle timer. In this case, the ice machine will shut down in order to protect itself.  This problem is typically caused by a piece of equipment, like a dishwasher, pumping hot water in to the cold water line.

Easy Ice Technicians are happy to take care of any ice maker problems.


All of these common problems can be solved and most – if not all of them – can be avoided.  At Easy Ice, we’ll work with you to identify the potential problems during our site survey so that we can minimize the impact and eliminate the disruption to your business.