Why Is My Hoshizaki Ice Machine Beeping?

Reading Time: 9 minutes Hoshizaki, Troubleshooting

3 ice machines side by side

The first thing you should do if your Easy Ice Hoshizaki ice maker or your Hoshizaki countertop ice maker is beeping is count the number of beeps between the 3-second pauses. Hoshizaki ice machine beeping is how the ice maker communicates an issue its facing. Some issues require immediate attention from an ice machine expert to prevent further damage to the ice maker. Some issues are less urgent and may be resolved with a simple ice maker reset. Keep reading to learn what your Hoshizaki ice maker beeping means.

Put simply, beeps are ways for a Hoshizaki ice machine to communicate that it’s having an issue. The beeps come in patterns three seconds apart, and different numbers of beeps indicate different types of issues—some requiring immediate action and some a little less urgent.

Hoshizaki KM-series ice maker beep patterns are designed to alert the operator of operator of seven different conditions that signal improper operating conditions—with one, two, or three beeps being the most common. After sounding the beep pattern, the ice machine will either shut itself down, or keep running with limited capability while sounding its beep pattern. In most cases, ice cube production will be affected until the condition that caused the alarm is resolved and the ice machine alarm is reset.

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The first thing you should do if your Easy Ice Hoshizaki ice machine or Hoshizaki countertop ice maker is beeping is count the number of beeps between the three-second pauses to find out which of the seven conditions it’s indicating. More urgent issues will require immediate attention from an ice machine expert to prevent further damage to the ice maker, while less urgent issues can sometimes be resolved with relatively simple troubleshooting and an ice maker reset.

Please note: If you’re a current Easy Ice subscriber, it is critical that you do NOT reset the alarm without calling an Easy Ice representative first.

Keep reading to learn what the different types of Hoshizaki ice maker beep codes mean, and what might be causing the alarms to go off.

Hoshizaki Beep Codes

1 Beep: High Temperature

If a Hoshizaki ice machine beeps one time every three seconds, it means the thermistor is reading a high temperature of at least 127 degrees Fahrenheit at the evaporator outlet. There are several common reasons this happens, but the problem is that the ice maker is running too hot.

What’s causing this issue?

The most common reasons a Hoshizaki ice machine’s 1-beep alarm might be going off are:

  • Hot water is entering the ice machine
  • Water isn’t reaching the ice machine at all
  • The ice machine’s hot gas valve is having issues

Almost every time we see a 1-beep alarm in a Hoshizaki commercial ice machine, it’s because hot water is entering the unit. Usually this happens due to hot water migrating from other lines, or because the water line connected to the ice machine runs past a source of heat—like an oven. While these are common occurrences, there are other reasons a commercial ice machine from Hoshizaki might sound the one-beep alarm.

Not sure what’s causing this issue?  Check out our extensive guide to troubleshooting a Hoshizaki 1-beep alarm.

2 Beeps: Long Harvest Cycle

When a Hoshizaki ice machine beeps in patterns of two, it means the unit’s harvest cycle is taking too long. When the ice maker begins a harvest cycle, it automatically sets a timer for 20 minutes. Before that time’s up, the thermistor in the ice machine must register 48 degrees Fahrenheit in order for the machine to end the harvest cycle

If the thermistor fails to register 48 degrees within that time frame and the ice machine is unable to terminate the harvest cycle, the unit will then initiate the freeze cycle—which restarts the ice making process. If the ice machine is unable to end the harvest cycle two times in a row, it will sound the 2-beep alarm and shut down.

What’s causing this issue?

There are multiple reasons an ice machine’s harvest cycle might be taking too long, but common reasons we encounter include:

  • Freeze ups
  • Low temperatures
  • Lack of water going to ice machine

These issues are often a result of freezing weather and the various effects it has on an ice machine’s function—from frozen water lines to ambient air temperature preventing the thermistor from reaching 48 degrees. Read more about what causes these issues with our full guide to the Hoshizaki 2-beep alarm.

3 Beeps: Long Freeze Cycle

The 3-beep alarm also warns you of two elongated cycles in a row, but in this case, it’s the freeze cycle that’s taking too long. During an ice machine’s freeze cycle, water flows over its cold evaporator plates and freezes—this is when the ice cubes are formed.

During the freeze cycle, the ice machine’s float switch monitors the water level in its reservoir.  When the water level falls to a designated low point, the float switch signals that it’s time to end the freeze cycle and begin the harvest cycle. A Hoshizaki ice machine’s freeze cycle has a factory-set timer, and if the cycle takes longer than this pre-set time, the unit’s control board will force it to begin the harvest cycle. If the freeze cycle takes too long in the next batch of ice as well, forcing the machine into the harvest cycle for the second time in a row, a Hoshizaki ice machine will sound its 3-beep alarm and shut itself down to prevent further damage.

What’s causing this issue?

The 3-beep alarm is a common issue, and it’s difficult to diagnose because a number of different factors—both within the machine and outside of it—can come together to cause elongated freeze cycles. The list of potential issues is a long one, but some of the reasons the ice machine’s freeze cycle is taking too long include:

  • Mechanical issues like clogged or leaking valves
  • Problems with refrigeration—low refrigerant, hot environment, etc.
  • Improper maintenance—dirty air filters, dirty condensers, lack of ventilation, etc.

Dealing with the 3-beep alarm? Get some more information about what might be causing it with our guide to the Hoshizaki 3-beep alarm.

4 Beeps: Shorted Circuit on Mechanical Bin Sensor

The 4-beep alarm only applies to ice machines that have a mechanical bin control installed. Mechanical bin controls work by hanging a small paddle below the ice machine in the bin that the ice is dispensed into. When ice piles up and reaches the paddle, the bin control automatically shuts the ice machine off until more ice is needed.

If the ice machine’s 4-beep alarm goes off, it means that the mechanical bin sensor’s K-4 connector has a short circuit.

What’s causing this issue?

A short circuit in the wiring from the mechanical bin control is usually the result of an issue with the resistor wire harness used in installation. In fact, many of the issues a Hoshizaki ice maker may have with its bin control—whether the bin is mechanical or thermostatic—are the result of improper installation.

Learn more about common issues and steps to keep your bin control well-maintained with our helpful article on Ice Machine Bin Control Tips and Troubleshooting.

5 Beeps: Open Circuit on Mechanical Bin Sensor

The 5-beep alarm is the exact opposite of 4 beeps—it means that the mechanical bin control has an open circuit between the K-4 connection on the control board and the bin control.

What’s causing this issue?

Just like in the case of a closed circuit, an open circuit can be the result of a bad wire harness. Check the connections in the ice machine and replace the wire harness if necessary.

6 Beeps: Low Voltage

Six beeps from a Hoshizaki ice machine means that the unit is experiencing a low-voltage situation. This alarm is one of two possible automatic reset errors, and occurs when voltage drops below 92 volts +/-%5. When this happens, the control board will start the 6-beep alarm and then shut the ice machine down.

When sufficient voltage is restored to the ice maker, the unit will turn back on and the alarm will stop.

What’s causing this issue?

Low voltage to your ice machine is typically the result of a broader electrical issue. When experiencing low voltage but not a complete loss of power, it’s often the result of a partial outage—or brownout. This usually happens when an area’s power use surges, such as instances of increased use of A/C during the summer in a hot climate, and can cause the voltage from the transformer to fall below the ice machine’s parameters.

7 Beeps: High Voltage

The second of two automatic reset errors, the 7-beep alarm, sounds when a Hoshizaki ice machine is faced with a high-voltage situation—sounding when voltage exceeds 147 volts +/-5%. Similarly to the case of low voltage, this error will automatically shut down the machine, and reset it once proper voltage is supplied to the ice machine.

What’s causing this issue?

This issue is often caused by a ‘high leg’ or ‘stinger’ being supplied to the ice machine and can sometimes be solved by switching the two legs of power in the back.

Hear a Beep? Call Us!

There’s a wide variety of possible root causes of the conditions above, and your safest bet is always to call an ice machine expert. Easy Ice subscription customers can call 866-327-9423 any time of day, any day of the year to get tech support. If our experts can’t help over the phone, they’ll schedule a technician to come out ASAP. That’s just one way that Easy Ice takes the hassle out of ice machine ownership with our ice machine subscription program!

It’s important that you call customer service and provide the beeping pattern information so we can help resolve the issue and arrange for breakdown ice if needed. Be sure to head over to our Pre-Service Call Checklist before calling to ensure we can determine what it needs to perform properly. If you own your ice maker, you can also call the number above to see if we offer ice machine service in your area. If we don’t service your area (yet!), you may have to rely on a jack-of-all trades refrigeration or HVAC specialist. Some of these technicians are very knowledgeable about ice makers and some aren’t—we always suggest asking for a technician with experience specific to Hoshizaki ice machines.

Want your repairs to go faster? Help streamline the process with our Pre-Service Call Checklist.

Want to Stop Worrying About Your Ice Machine?

As an Easy Ice subscription customer, your Hoshizaki ice machine issues become our responsibility entirely. We supply you with a quality ice machine, handle all troubleshooting and repair, perform important maintenance and deep cleanings, and supply you with backup ice should your machine be down for repairs.

Our subscription is the Easy way to access the ice you need for your business without any hassle or headaches. If beep codes are signaling the end of your ice maker’s life, consider avoiding the huge cost of buying an ice maker. Subscribe to Easy Ice instead and get your ice the Easy way! Contact us today to learn more.

Our team is available to help you get started today!
866-easyice(327-9423)

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4 Comments on “Why Is My Hoshizaki Ice Machine Beeping?”

  1. I have water cooled commerical machine purchased very used worked for coupe weeks and now beeping 3 times and not maki g ice aparently

    1. Hello Matt. Thanks for reaching out!

      I’m sorry to hear your ice machine is giving you trouble. I’m not sure about the model number of the ice machine, but beeping 3 times sounds like possibly a Hoshizaki ice machine.

      Hoshizaki 3-beeps are some of the hardest to diagnose. It may be a single problem or a combination of issues that cause an extended freeze cycle.

      Definitely call a technician to help you address this.

      Thanks!

  2. Hi, my Hoshizaki ice machine is stuck on the harvest cycle and E3 errors shows after few minutes in operation

    1. Hello Samuel,
      Our understanding is E3 will not be displayed until you get into the service menu on the controller. Was EE displayed first? This E3 alert is activated through a timing circuit in the controller. When the unit goes into harvest, the water pan will be lowered. Once this process starts, the pan needs to get in the fully opened position within three minutes. Then the actuator motor’s internal sensor will indicate to the controller that this has been done. If the actuator sensor does not send this signal to the controller, EE will be displayed and the machine stops for 60 minutes. If this reoccurs when the machine resumes operation, the controller displays EE again and shuts the unit down. So that’s what is likely happening inside your ice maker.

      E3 is a rare occurrence. We almost never receive calls for it. The cause isn’t clear. There are many things that could go wrong internally to create this error. We suggest you call a trained ice machine technician to further diagnose this event.

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