My Ice Machine Waterline is Leaking. What Should I Do?

Reading Time: 5 minutes Troubleshooting

ice machine waterline leaking

If you suspect your ice machine waterline is leaking it can lead to issues that can lead to smaller ice cubes or an ice maker not making ice at all! The best ice commercial ice machines are designed to consistently meet customer demand, but sub-optimal environmental conditions, like too much surrounding heat or too little water, can drastically lower your ice cube production rate.

We’ve serviced over 20,000 ice machines across the country and water issues are one of most common reasons for low production. In most cases, it’s not the ice machine that has the issue, it’s the plumbing. We see waterline issues a lot and want to share our experience on how to best deal with them.

Make Sure it’s the Ice Machine Waterline That’s Leaking

Water flows from your ice machine waterline into your ice maker, where it’s used to create ice. There are many tubes and valves that move that water throughout your automatic ice machine – which means it’s possible the leak could be stemming from the ice machine, not the waterline.

This is rare in industrial ice makers that receive routine preventive maintenance, since ice machine technicians often check to make sure there is not water damage or small leaks within the unit. That’s precisely why we ensure all of our ice machines under our all-inclusive ice machine subscription program receive at least two preventive maintenance visits a year.

Many times, when an employee discovers a leak, they see a pool of water under the ice machine, but that doesn’t exactly tell you where the leak is coming from. If you notice water pooling around the ice machine, there are a few steps you can follow to identify where the leak is coming from:

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Issues with your current ice machine? It may be time for a new one. Our all-inclusive ice machine program comes with the top equipment with routine service starting at $139 a month.

  • Check the ice machine’s waterline for any leaking or dripping. To find the waterline, follow the ice machine’s tubing behind the unit to its connection point. You should see a waterline with a shut-off valve. If there is leaking or dripping, you’ve likely found the culprit.
  • If there is no water leaking from the water line, open the from panel of the ice machine to see if any water is leaking within the unit.
  • If neither of those areas are leaking water, check the ice machine drain. Your ice machine should be depositing excess water into a wall drain or floor drain. If the drain is overflowing, or the drain is blocked by an object like a dishtowel or small container, water will leak onto the floor.

What to Do if Your Ice Machine Waterline is Leaking

There are many reasons your ice maker’s waterline may be leaking. The water line may be blocked in some way or the drain line may not be sized correctly. Regardless of the reason water is leaking from the ice machine, it is a problem that needs to be repaired immediately.

If you have water leaking from your waterline, turn off the water and unplug the commercial ice machine. Turning off the water while the machine is plugged in can cause serious damage to the ice maker.

Once the leak is contained, you should call a plumber immediately. Most ice machine service companies won’t cover waterline issues (since it’s not a result of the machine). A plumber can quickly fix the issue and reconnect the ice machine to the waterline.

What if There is a Leak Inside the Unit?

If water is leaking from within your ice machine, you should shut off your ice machine and the water going to the unit. As soon as the leak is contained, call a qualified ice machine service immediately.

If you’re an Easy Ice customer experiencing a leak with your ice machine, call our customer support center immediately. Our U.S.-based customer care team is available 24 hours a day, every day of the year. We will dispatch a technician to your site for evaluation and repair.

What if My Ice Drain is Blocked?

If neither the ice machine waterline or ice maker is leaking you could be dealing with drainage issue.

An industrial ice cube machine needs to deposit unused water into a drain access point of some sort. Commonly this is either a wall drain or floor drain in your establishment.

If there is an object, like a dishtowel or small container blocking the drain, water will likely leak out onto your floor. This is a very easy fix. Simply move the object off the drain to reestablish access to your business’s drainage system.

In other cases, the drain may be overflowing. This could be due to an object falling down into the drain, an improper ice machine installation, or plumbing issues within your business.

In these rare cases, make sure you contain the leak is some way and call a plumber right away.

Protect Your Ice Machine from Leaks with Quality Service from Easy Ice!

Our one-of-a-kind ice machine subscription program comes with the best ice makers from the top ice machine manufacturers like Hoshizaki and Manitowoc. We include biannual preventive maintenance and professional cleaning to ensure your equipment stays in top performance.

If there is ever an issue with our commercial ice equipment, we will get the ice machine up and running as quickly as possible. Your business’s success is our success!

Having issues with your current ice machine? For more information, see our Hoshizaki Ice Machine Troubleshooting Guide or our Manitowoc Ice Machine Troubleshooting Guide.

Our team is available to help you get started today!
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