There are a few pages on our website that focus on customer responsibilities regarding the commercial ice maker included with your subscription. We emphasize this topic because our customers achieve the best results when they understand their role in our service.
A commercial ice maker is a lot like a rental car. You don’t have to buy it, but you still have to operate the equipment according to the guidelines provided by the manufacturer. You can’t go off-roading with it, you can’t tow a boat with it, and you need to return it to the owner in good condition.
Our ice machines work the same way. We are going to take care of the insides and we need you to make sure it has the right environment. For details on Customer Responsibilities, check out the following information:
- Customers Responsibility details prior to installation are located on our Pre-Installation Checklist.
- Guidelines for operating the equipment properly are located on our Keeping the Machine Clean page.
- How to handle a service call is covered in our Pre-Service Call Checklist.
- Finally, if you need to cancel your service our Canceling Your Subscription page tells you everything you need to know.
In the end, we want to make sure businesses in search of an ice machine solution pick the one that works best for them.
We understand that some owners want to install equipment and not touch it until it breaks. They don’t want to spend money on prevention. They don’t care if it gets banged up. They’ll put an ice machine next to a fryer or put it in a closet, unconcerned about how that affects the machine performance.
Easy Ice customers understand and value the investment we make in prevention and execute their responsibilities in a manner that promotes reliability. If you are looking to eliminate the hassles of owning an ice machine, give us a call. We look forward to providing you with excellent service.