There are few things in life more disruptive than a flood. With everything you’ll need to take care of, the last thing you need is to worry about your ice machine. We understand the challenges you’re facing, so we put together a simple guide to show you how to properly clean an ice machine after a flood or storm.

Did Water Get Into Your Bin?

If the water levels in the building reached the bottom of your bin, then flood water has likely backed up through the drain and into the bin. The first thing to do is ensure your drain line is working properly.

To test your bin drain line, simply poor a half gallon of water in to the bin and watch it flow out of the bin drain in to your floor drain.  If it doesn’t, first check the bottom of the bin to clear it of any debris.  If that doesn’t fix it, use a drain cleaner such as Liquid Plumber to clear any “non-forcible” clog.  If the water still does not drain, call a plumber to either remove the obstruction or replace the bin drain line.

Once your drain line is cleared, you will need to sanitize your bin.

Sanitizing Your Bin

  1. Clean interior and exterior surfaces with dish soap and warm water.
  2. Mix 1-2 liters of a 20% chlorine bleach solution (common kitchen sanitizer) to pour down the drain.
  3. Mix a chlorine bleach solution at the rate of 1 tablespoon per gallon in a 1 quart spray bottle and spray the inside the bin.
  4. Let the mixture drain/dry for 5 minutes. DO NOT RINSE OR WIPE

Did Water Get Into Your Ice Machine?

If your ice machine has been contaminated with flood water, you will need to have a certified technician come out to inspect it. In many cases, the machine will need to have parts replaced to operate properly again. If you are an Easy Ice customer, you can call us at any time to set up an appointment, and we will send a technician to inspect, repair and clean the ice machine. If you are not our customer, we are happy to refer a certified technician near you.

If Your Water Source Has Been Contaminated

If the water source has been contaminated, you’ll have to wait until you receive notice from your municipality that the water is clear to consume. You will then need to run your machine through a 24-hour cycle, discarding any ice that is produced during that time. Once the 24-hour cycle is complete, the water filter cartridge in your machine must also be replaced to ensure that no contaminants remain in the unit.

Restarting Your Ice Machine

  1. Make sure the shut-off valve is open and water is flowing to the ice maker.
  2. Check the breaker to confirm the power is on.
  3. If the machine is not running, you will need to unplug it from the power source and remove the front panel.
  4. With the front panel off, you will see a toggle switch on the top right.
    1. This switch has three modes: wash, off, and ice. The switch must be in the off position before plugging the unit in.
    2. Once plugged in, move the switch to the ice
  5. Once the machine is working, you will need to wait between 25 and 60 minutes for the first batch of ice to drop. The time it takes to drop depends on the temperatures in the room and the water, as well as the model of your ice machine.
    1. If you do not have ice within an hour, this could be a symptom of a mechanical failure and a certified technician will need to do the necessary repairs.
    2. If the machine goes into an alarm code, you will need assistance.

If you are an Easy Ice customer, our Service Delivery Team is available 24/7 to assist you in resolving an alarm code, or scheduling a technician to come out and service your machine.

This article is only meant to help you clean an ice machine that sits on a bin. The process is not the same for other models, including units that sit on a soda dispenser, water dispensers, cubelet ice, or self-contained units.

If you have additional questions about how to clean an ice machine, you can always call 866-Easy Ice, or send an email to customerservice@easyice.com, and we will be happy to assist you.